1Who we are and who this policy covers
Rem International Payments Inc., doing business as REMPIC (“REMPIC”, “we”, “us”), is responsible for personal information we process through rempic.com and its official subdomains, our web application (including desktop access), our mobile applications and related customer support. This policy also covers any official desktop application made available by REMPIC.
This policy applies to visitors, prospective and existing individual customers, business contacts and representatives, directors, beneficial owners, and people whose information we receive in connection with payments, such as beneficiaries. It explains our practices. Merely browsing our website does not constitute consent to optional processing.
2What we collect and where it comes from
Website and device information: IP address, browser or operating system, device and application information, security logs, session activity, and, on the public website where enabled with your permission, page views and other analytics events.
Identity and account information: name, date of birth, address, contact details, account identifiers, identity documents, verification results and, when the verification method requires them, selfies or video and associated facial comparison or liveness results. We explain relevant device permissions and verification processing when requested.
Business and transaction information: company and ownership information, authorised representatives, sender and beneficiary details, payment account or wallet identifiers, amounts, currencies, transaction references, payment purpose and, when needed, source-of-funds evidence or other due diligence information.
We receive information from you, other parties to a transaction, verification and screening providers, public registers, payment partners and our systems. We also collect information you choose to provide through support, forms or social media. Please do not send ID documents, payment details or security codes through social media.
3Why we use personal information
We use information to open and administer accounts, verify eligibility and identity, process and reconcile payments, manage customer support and disputes, protect the platform, prevent fraud, meet compliance obligations and improve the public website. For regulated activities, this includes customer and business due diligence, sanctions screening, transaction monitoring, record keeping and reporting where legally required.
4Permissions and legal grounds
We process information as permitted by applicable privacy law, including with meaningful consent where required or under an applicable exception. We distinguish essential account, security and payment processing from optional analytics and marketing. Withdrawal of consent applies going forward and may affect a service if the information is necessary to provide it; legal record keeping and reporting may still apply.
Where the GDPR applies, relevant grounds may include performance of a contract or steps you request before entering one, a legal obligation recognised under the applicable GDPR framework, legitimate interests such as security and fraud prevention where those interests are not overridden, or consent for optional processing. Where biometric data is processed to uniquely identify a person and special-category rules apply, we also need a separate applicable condition and provide information before that processing.
5Who receives information and where it is processed
We share information as needed with hosting and communications providers; identity, business verification and screening providers, including Sumsub where used; banks, payment and payout partners; professional advisers; and competent authorities when legally required or permitted. Payment participants may process information for their own legal and operational purposes. We limit disclosures to what is reasonably necessary for the purpose.
Processing may take place in Canada or abroad, including where providers or receiving payment institutions operate. Information may be accessible to authorities under local law. We use applicable contractual and other safeguards for service providers and, where required, a recognised transfer mechanism. Contact us for information about relevant destinations and safeguards.
6Google Analytics and social channels
We use Google Analytics on the public website when enabled and permitted by your cookie choices. It helps us measure use of the site, including page views, visits and interactions. We do not use the website analytics described here to send Google identity documents, payment details, account credentials or transaction records. See our Cookie Policy for details and choices.
REMPIC uses Instagram, Facebook, X, LinkedIn and TikTok for communications and outreach. If you follow, comment or message us, we may see the information you share and use it to respond or manage our presence. Each platform processes information under its own privacy terms. A plain outbound link does not itself install that platform’s tracker on REMPIC. Embedded content or advertising tags, if introduced, are treated separately and disclosed before activation.
7Retention and security
We retain information only as needed for the purposes described, subject to legal obligations, disputes and valid preservation requirements. Canadian anti-money-laundering rules require many money services business records to be retained for at least five years; the starting date depends on the record. Closing an account does not erase records that we must retain. When information is no longer needed, we securely delete or de-identify it as appropriate.
We use safeguards appropriate to the sensitivity of the information and restrict access to authorised persons who need it. If an incident affects personal information, we assess it and notify affected people or authorities where required.
8Your choices and privacy rights
Subject to applicable law, you may request access to or correction of personal information, withdraw consent where processing relies on it, or ask about how your information has been used or disclosed. Where applicable, you may also request deletion, restriction or portability, object to processing, or exercise rights concerning significant solely automated decisions. Some requests may be limited by legal retention, fraud prevention or other lawful exceptions.
To exercise a right, contact data@rempic.com. We may verify your identity before responding. Use the unsubscribe option to stop marketing emails and Cookie Settings to change website analytics choices. Essential service and security notices may still be sent. You may complain to the applicable privacy regulator, such as the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner for British Columbia or your local supervisory authority, where relevant.
9Contact and changes
Privacy enquiries: data@rempic.com. Customer support: support@rempic.com.
Rem International Payments Inc., 1834 Oak Bay Avenue, Suite 126, Victoria, BC V8R 0A4, Canada.
We publish revisions on the platform and provide additional notice or request fresh consent where required. See also our Terms and Conditions and Cookie Policy.